what to bring:

- Group Reformer + Mat Classes: Grip socks are required to take our group reformer classes for the safety of our clients and community. These can be bought at our boutique while checking in.

 

check-in:

-If this is your first time to the studio, please arrive at least 15 minutes before your scheduled class for your studio orientation.

-If you are not checked in at the start of class, your spot will be released to the next student on the waitlist.

-For the safety of you and others in the studio room, late-entry is not permitted under any circumstances. No exceptions will be made.

 

recovery room:

The Recovery Room, where our Normatec sessions take place, is a quiet area. Please use personal headphones to listen to music, podcasts or work during sessions. Remember to silence your devices.

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reservation policies:

To reserve a spot in class, you must have a valid credit, package or membership on file. To make a reservation please login to your account using the MindBody App. If you need to change your reservation, please do so 10 hours or more before the class start time to avoid losing your credit or incurring a late cancellation charge.

 

cancellation policy:

-If you need to cancel your reservation, please cancel as soon as possible. You can cancel your reservation by logging into your account through the MindBody App.

-Cancellations made via email, Facebook, or Instagram will not be taken. You are responsible for logging into your account and cancelling your reservation.

-Cancellations made less than 10 hours before the start of your session will be considered a late cancel. A late cancel will result in the loss of the session from your specific membership or package. A no show will result in the loss of the session from your specific membership or package plus a $10 no show fee.

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waitlist:

-If the class you want to attend is full, we recommend getting on the waitlist. When space opens up, you will receive an email confirming your spot.

-You will have to purchase a class credit in order to reserve your spot on the waitlist.

-If you are on the waitlist and are added into the class you will be held to our late cancellation policy. If you can no longer attend class it is important you remove yourself from the waitlist. If you do not get added to the class from the waitlist, you will be able to use your class credit for a future booking.

-If you place yourself on the waitlist for classes, you are responsible for monitoring your reservations and canceling your classes within the bounds of our cancellation policy. Groove House cannot be held responsible for accidental bookings, double bookings, or double waitlisted classes made by clients.

-Late cancel and no-shows apply if you do not cancel within the bounds of our cancellation policy.

 

membership terms:

By purchasing a membership you are authorizing Groove House to, on a recurring basis, automatically charge the debit or credit card account associated with your account, for monthly payments due associated with your membership and any fees stated in our late cancellation/no show policy.

-Membership credits/classes DO NOT rollover to the next month and can't be extended for use outside of the 30 day window.

-Groove House will initiate charges each month on the date your contract is set to renew. Groove House has the right to discontinue processing of memberships or late cancellation fees if unable to secure funds from the debit or credit card associated with your account.

-If your payment fails to process, your booking privileges will be frozen.

-You can freeze your membership for thirty days with a maximum of two months per calendar year. To hold your membership, contact us via email with the exact dates.

 

medical concerns & pregnancy:

Groove House may decline entry to a class because of injury and other safety concerns including pregnancy. Under these circumstances, we would suggest booking a private session and allowing for an evaluation. If you are pregnant and in your first trimester, you may take any of our classes with your doctors consent. After your first trimester, we require you to stick to prenatal modifications given by your instructor and/or private sessions.

 

returns & exchanges:

All sales are final. Classes and private sessions are not available for transfer or exchange and cannot be shared amongst clients. All merchandise bought is considered a final sale and can’t be returned or exchanged.

 

lost & found:

Groove House is NOT responsible for any lost or stolen items in the studio. Please email the studio directly for any items you may have left behind.

 

turn off and tune in:

We want you to drop in and take space for YOU. Please leave your cellphones silent during sessions. Pictures/videos can be taken before or after class starts, but recording is prohibited while class is in session unless permitted by instructor.

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liability waiver:

Liability waiver must be signed and submitted before any participation at Groove House LLC. This can be done upon your initial sign up through the Mindbody App. 

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